What if someone’s purchase is not linked to my affiliate account?
Per the agreement outlined in the application for the new affiliate program, we are unable to manually connect purchases to affiliates. Affiliate links work on a “Last Click” system, so what most likely happened is that your contact clicked someone else's link through the duration of the challenge or when they made their purchase (typically someone who had paid for ads on Facebook).
We understand that it can be frustrating to lose a sale due to someone else's ads, but we ask our affiliates to keep in mind that this is how standard affiliate programs function and that is why we lined this information out in the terms of the new program. We have specifically rolled out this new program to be as fair to our affiliates as possible with the best tracking available, but with this higher-tech tracking it means that we can no longer track down and manually link purchases.
We encourage our affiliates to use this opportunity to dig into affiliate marketing and all that this exciting industry has to offer!
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